In the event of any product being found to be faulty within 28 days of receipt, we will replace with a new item, or refund your money (Your choice). Outside of this 28 day period we but within a year we will arrange repair or replacement of the item.
We operate a no hassle returns policy. If, for whatever reason, you are unhappy with the products you buy then we will refund you. We just ask that the goods are unused with original packaging, and are returned within 28 days of purchase. For purchases in December the returns period is extended to January 15th- This is to allow for returns of unwanted Christmas presents. By unused we mean that it still is as good as new with the original packaging and any original clothing tags still attached. No returns will be accepted after 28 days except by prior arrangement.
We cannot accept returns of personalised goods, such as engraved Leathermans.
Returned items must be accompanied by a returns form. Click here to download .
If you wish to cancel your order for any reason simply contact us before we have despatched the item. If the item has already been despatched by the time you contact us you will need to follow the above returns procedure.
VAT & The EU
All prices are inclusive of EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order.
Deliveries to BFPO addresses are charged at the standard UK rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding the United Kingdom and Northern Ireland) will be charged VAT on any order unless:
Goods are for the personal use of the individual or their dependants, or for individual use on official duties and goods are delivered to an EU country and every order is accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply.