Frequently Asked Questions
We hope that most of your queries will be answered in all the relevant sections on our website. However, we’ve compiled a list of the questions we are sometimes asked most by customers, just in case you can’t quite find the information you’re looking for.
If we still haven’t answered your question from the many listed below, please don’t hesitate to get in touch on 0844 5610991 or at service@jordanultra.com
Q. What payment methods do you accept?
Q. When do you charge me?
Q. How will my order be sent to me?
Q. When can I expect to receive my delivery?
Q. How much is postage going to cost me?
Q. I’ve received an email from you, what does it mean?
Q. I’d like to return an item for a refund, how can I do this?
Q. I’d like to exchange an item, how can I do this?
Q. I’ve received the wrong item, what can I do?
Q. I’ve received a faulty item, what can I do?
Q. Are my details safe when shopping on your site?
Q. What payment methods do you accept?
We accept the following methods of payment: Visa, Mastercard, Delta, Maestro/Switch and Solo.
Q. When do you charge me?
When placing an order online, or using our telephone ordering line, we will not charge your card until an item is ready to leave our fulfillment centre. At the point of despatch you will receive an email confirming the content for your order.
Whilst we aim to send your entire order in one parcel, this is not always possible. If we do have to make more than one shipment, postage will only be charged on the first shipment and we will only charge you for the items in each shipment as they are despatched.
Q. How will my order be sent to me?
At The Ultra Store we use Royal Mail services. Standard delivery requires no signature, but if you have asked for next day we will send it by Special Delivery and a signature will be required.
At the point of despatch you will receive an email confirming the content of your order.
Q. When can I expect to receive my delivery?
When using our ‘Standard’ shipping method, please allow 2-3 working days for delivery. If an item cannot be delivered within this time we will inform you of a new estimated despatch date.
Our ‘Next Day’ service (applicable if you have selected this method at the point of ordering and that order was placed before 3pm) will be sent that day for delivery the following working day (Mon-Fri). If an item cannot be delivered within this time we will contact you as soon as possible to inform you.
International delivery times can vary greatly depending on destination. We will collate and ship your order as quickly as possible, at the time we despatch your order to you we will send you an email (providing you have supplied us with an email address) and this will contain all the information about your shipment. The Ultra Store cannot be responsible for any delays with local customs and any additional customs charges applicable are payable by the customer, these charges are *not* included in our original delivery costs.
Q. How much is postage going to cost me?
We have a range of delivery options available to offer you a choice of services to suit your individual needs.
Standard @ £3.99
This service usually takes 2-3 days for delivery. These deliveries can occur anytime between 8am and 6pm Monday to Friday.
Next Day @ £7.99
If you are placing your order with us before 3.00pm (Mon-Fri) then we will despatch your order that same day for delivery on the next business day. This is a secure ‘sign-for’ service and delivery can occur anytime between 8am and 6pm Monday to Friday.
International
We welcome orders from overseas and as such we have a range of shipping options to suit. Please refer to the shipping table below for a detailed view of the prices you will pay when shipping outside of the UK.
We regularly review our delivery options in order to offer the best possible prices and services to our customers.
Q. I’ve received an email from you, what does it mean?
If you have received an email from The Ultra Store then this could be for several reasons.
Shopping Online
When you shop with us online, you will receive an email to confirm that order has been placed. This allows you the chance to check what you have ordered were correct.
Despatch Confirmation
At the point we despatch your order we will send you a despatch confirmation email. This email confirms the content of that particular shipment. If an item is not shown in that email, then it will be despatched separately.
General Communication Regarding Your Order
Depending on the individual circumstances of your order (such as how and when it was placed, and its content) you may receive additional emails from us. If you do receive such an email, then we are attempting to let you know something important about an open order that we are processing for you, or a refund. We hope you understand that by sending such emails, we are trying to minimise any delays that may have occurred with your order.
Promotional Mailings
From time to time, The Ultra Store likes to offer its customers a chance to receive something special, anything from a discount on an item to ‘buy together and save’ offers. You will not receive such mailings unless you have indicated to us that you are happy to do so. If you believe you may have received such an email in error, please contact us by clicking here and we will remove your email address from our mailing list.
Q. I’d like to return an item for a refund, how can I do this?
If you are not completely satisfied with the item you have purchased, please complete the returns form and using the returns label provided, return the item/s (unworn and undamaged) from any UK Post Office. We would advise you to obtain a proof of postage as The Ultra Store is not responsible for returns until they are received within our returns department.
We always aim to process refunds as soon as they are received, however please allow up to 7 days before contacting us regarding nonpayment of a refund.
Any items sent back to us for a refund must be returned within 365 days of receipt and the original proof of purchase must be included. This does not affect your statutory rights.
Whilst some of our customers do live within easy reach of our Head Office and fulfilment facility, please note that we cannot accept returns if you deliver them to us by hand.
Q. I’d like to exchange an item, how can I do this?
You can send the item/s back to us for exchange. Please fill out the ‘Exchange’ section on the After Sales leaflet included with your delivery. Using the returns label in the leaflet, please re-seal the item in its original packaging and take this to any UK Post Office. We would advise you to obtain a proof of postage as The Ultra Store is not responsible for returns until they are received within our returns department.
Q. I’ve received the wrong item, what can I do?
We’re very sorry to hear that we’ve sent you the wrong product. Using the After Sales leaflet sent with your parcel, please fill out the ‘Exchange’ section and explain that the item has been sent in error and that a replacement for the correct item is required. Using the returns label please re-seal the item in its original packaging and take this to any UK Post Office. We would advise you to obtain a proof of postage as The Ultra Store is not responsible for returns until they are received within our returns department. Please note if we have sent you the wrong item form what you ordered we will refund the cost of returning the parcel to us. Please use the royal mail compensation fee paid post service and included a copy of the receipt showing the cost of the return.
Q. I’ve received a faulty item, what can I do?
We’re sorry to hear there’s been a problem with one of the items we sent you. We want to rectify this for you as soon as possible. Using the After Sales Leaflet sent with your parcel, please fill out the ‘Exchange’ section and explain that the item has a fault. Please identify what the fault is to help us improve this for the future. Using the returns label which is in the After Sales leaflet sent with your parcel, please re-seal the item in its original packaging and take this to any UK Post Office. We would advise you to obtain a proof of postage as Crew Clothing Co. is not responsible for returns until they are received within our returns department.
Q. Are my details safe when shopping on your site?
The The Ultra Store web site and any transactions on the web site are protected by secure 3D credit card processing.
When ordering, we will ask you to enter your card details as part of the ordering process. These details are encrypted using a SSL secure server before sending and are only ever stored in this encrypted format.
the Ultra Store affiliate marketing - Our affiliate Programme
Join the Ultra Store Affiliate Program
So, what's it all about?
It's a great and easy way to earn money. If you have a website, all you need to do is provide a link on your site to the Ultra Store website. When a customer clicks on the link and buys something from our site, you get a commission. It's as simple as that. A risk-free winning formula.
The important thing to know is that if you become an Ultra Store affiliate, you can - without any risk - enjoy part of our phenomenal success. You earn commission on every the Ultra Store sale originating from your site. And also benefit from advertising and promotional support in the form of banners, skyscrapers, product feeds, discount offers and more.
There's always something new going on which will encourage customers to return to your site time and time again. If our experience is anything to go by, they'll tell their friends too.
Want to know more?
Want to become an Ultra Store affiliate? That's great news. We'd love to welcome you on board.
We are currently working with Affiliate Window who was one of the first UK affiliate networks. Its cutting edge technology tracks sales, through cookies and other means, reports on performance in real time and offers a suite of marketing tools to leverage the performance of your programme.
Commission structure
£0 - £249 in sales per month: 5%
£250 - £499: 6%
£500 - £999: 7%
£1000+ : 10%
Cookie
60Days
PPC Policy
• Do not link directly to the the Ultra Store website, or use an URL redirect to take the customer directly to the the Ultra Store website from a PPC advert.
• Do not bid on the keyword 'the Ultra Store' or any misspelling of 'the Ultra Store'
• Do not bid on any keyword phrase containing the keyword 'the Ultra Store' or any misspelling of the Ultra Store
• Do not appear under any keyword or phrase containing the keyword 'the Ultra Store' or any misspelling of the Ultra Store
• Do not display the keyword 'the Ultra Store' in your ad copy
• Do not buy, own or bid on any domain names with the word 'the Ultra Store' or misspellings of 'the Ultra Store' in the URL.
• Do not conduct any form of typosquatting. Typosquatting is a form of cybersquatting which directs a person to a false website when they enter a misspelling of the intended website.
the Ultra Store affiliate marketing - Affiliate banners and advertising
We want to make it as easy as possible for you to generate the Ultra Store sales and earn yourself commission. So we've put together a variety of imagery and advertising opportunities which you can use for free anytime you want.
Banners/Images
We'll provide you with a wide variety of different sized banners. All our banners include the Ultra Store Logo.
